How Can We Help?

We're here to help you get the most out of Ora. Reach out and we'll get back to you as soon as possible.

Fill out the form below and our team will respond within 24 hours.

Prefer email? Send us a message anytime.

support@ora-ai.co

We typically respond within 24 hours during business days. Urgent issues are prioritized.

  • How do I cancel my subscription?

    Go to your device's app store settings (Apple App Store or Google Play Store), find Ora under Subscriptions, and tap Cancel. Your access continues until the end of the billing period.

  • How do I delete my account?

    Open Ora, go to Settings, scroll to the bottom, and tap "Delete Account." This permanently removes all your data from our servers and cannot be undone.

  • Why isn't the scanner working?

    Make sure you've granted camera permissions in your device settings. For best results, hold the product label steady in good lighting. You can also upload a photo from your gallery.

  • How do I restore my purchase?

    Go to Settings in the app and tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google account used for the original purchase.

  • Is my data safe?

    Yes. We use industry-standard encryption, row-level security, and never sell your data. Read our full Privacy Policy for details.